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Open Records Request
Public Information Request
The City Secretary is designated by the City’s Home Rule Charter as an agent of the Officer of Public Records (City Manager) and serves as the City’s authority for releasing records in accordance with the procedures set for in the Public Information Act. City Department Heads are also designated as agents of the Officer of Public Records and are authorized to release their Department’s records in accordance with the Public Information Act.

Please submit written requests for City documents:

Online via the Open Records Request Center:

By mail:
Karen Thompson, City Secretary
Open Records Request
P.O. Box 589
Pflugerville, TX 78691

In person:
City Secretary’s Office
100 East Main Street, Suite 300
Pflugerville, TX 78660

By fax: 512-990-4364
By email:

The Texas Public Information Handbook, which provides information about Open Records laws in Texas, is available from the Texas Attorney General ( The toll free Texas Attorney General Open Government Hotline is 877-OPEN-TEX or 877-673-6839.