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September 11, 2015
Curious about your August Pflugerville water bill?
Calls to the city have increased as the July and August water bills have gone out, and the city of Pflugerville wants you to know how your bill is calculated.
“Each August, the phone calls increase,” Tracy Hibbs Utility Business Operations Manager said. “While we are glad to check your individual customer account to check on your water use and system, we ask that residents go through our water checklist first. We can check your account and see when you’re watering, when your peak usage is and help figure out your water gallon usage. Power surges are a frequent culprit for resetting sprinkler systems to manufacturing settings, so often we can find reasons as to why a resident’s individual bill may appear abnormally high.”
Based on the 2014 Water Conservation Rate schedule, water is charged at higher rates per gallon the more water that is used. A resident who changed their watering schedule from one day a week to two days a week could see their water rate increase significantly due to increased water rates based on volume. (water rate costs based on volume)
In August, when the temperatures are hotter, more water is lost due to evaporation, and more residents extend the timer on their sprinkler systems to keep plants alive. “Many of our calls come from customers who just increased their watering by one day, and then see a more significant bill than they anticipate,” Hibbs said.
Pflugerville experienced a peak demand day on August 13 of 11,766,200 gallons of water. Water use for the month of August was 8.8 million gallons more than last year.
WATER CHECK LIST:
- Have you had a power surge? Power surges can reset your sprinkler system to manufacturer settings so you may think you’re watering once a week for 10 minutes a zone and actually be watering two to three times a week at 15 minutes. If your sprinkler system did reset, the clock may be off too. You might be watering while you’re at work in the heat of the day, and not realize it.
- When is the last time you inspected your water softener? Look at its age and if it’s in need of any recommended routine maintenance or repairs. Water softeners can get stuck in regeneration mode or regenerate if reset from a power surge too.
- Do you have the greenest lawn on the block? – Check your sprinkler settings again, even if you haven’t touched it lately.
- Do you have a green spot in one spot of your lawn? - A big green spot in an area of your lawn can indicate a leak.
- Did you change your water schedule when the city went from Stage 3 to Stage 2?
- Is your toilet running? – Make sure your toilet isn’t running when it hasn’t been used. To test, put a drop of food coloring in the tank and wait a few minutes to see if the color ends up in the bowl. If so, your tank may be running and leaking water.
- Did you fully turn off your outdoor faucet? – Make sure you’ve turned off all your outdoor faucets after you washed the car. Any dripping that’s happening at the base of your hose if you forgot to turn the hose off can really add up.
Still not sure? Please call utility billing at 512-990-6100 and we can check your individual account data.
The city Public Works Department offers sprinkler system audits to customers. Schedule one for your home by calling 512-990-6400. Please make sure you can be home during the sprinkler audit that you request as city staff need access to your sprinkler box.
Speed limit changes in Pflugerville
The City is amending Chapter 72 of our Code of Ordinances specifically relating to speed limits on city streets by amending existing streets with posted speed limits other than 30 mph. At Tuesday's Council meeting, City Council approved speed limits on the following roadways: