Key to the City October 6, 2017
October 6, 2017
Pflugerville residents can now text to 911- CAPCOG launches text to 9-1-1 region wide - "Call if you can, TEXT if you can't"
On Wednesday, October 3 the Capital Area Council of Governments (CAPCOG) deployed Text to 9-1-1 service region wide after successfully testing that the region’s 31 public safety answering points (PSAPs), or 9-1-1 call centers, can reliably receive and respond to SMS text messages. The service is now activated on the four major cellphone service providers —Verizon Wireless, AT&T Mobility, Sprint, and T-Mobile — in Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis and Williamson counties.
“Text to 9-1-1 is a great addition to emergency response; however, the service has several limitations so residents should familiarize themselves with them before texting 9-1-1 and most importantly remember to ‘Call if you can, text if you can’t,’” said Gregg Obuch, CAPCOG’s Emergency Communications director. A full Q&A about text to 9-1-1 is available at capcog.org/text911.
Text to 9-1-1 is the ability to send a cellphone text message to a local 9-1-1 call center. It is especially beneficial to those who are hard of hearing, deaf, or speech-impaired, but residents should only Text 9-1-1 when calling 9-1-1 is unsafe or not possible.
Examples of when texting 9-1-1 would be beneficial include:
• The caller cannot speak due to a threat, illness or medical condition
• The caller has poor reception and can only send text messages
• Phone lines and cellphone towers are overwhelmed and only texts can get through
Cellphone service providers only offer text messaging as a “best effort service” meaning providers do not guarantee a message will be delivered, said Obuch, who noted that text messages also can take longer to receive or can be delivered out of order. The only way to know a text reached a 9-1-1 call center is when the center texts back. If the sender thinks a text was not received, he or she should call 9-1-1. Call centers also don’t automatically receive a cellphone user’s location information when texting 9-1-1.
Text to 9-1-1 only is available in English. However, 9-1-1 voice calls can be processed in multiple languages, because all CAPCOG 9-1-1 call centers provide emergency interpretive services. Text to 9-1-1 does not work if the sender texts using group messages, emojis, pictures or videos. Apps that text other app users (such as WhatsApp) or texting via social media (such as Facebook Messenger) do not support Text to 9-1-1.
Here are a few additional things to remember about how to text to 9-1-1:
1. Call if you can, text if you can’t.
2. Enter the numbers “911” in the “To” field.
3. The first text message should be brief and contain the location of the emergency and type of help needed.
4. Push the send button.
5. Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
6. Text in English and in simple words – do not use abbreviations.
7. Keep text messages brief and concise.
8. Once you have initiated a Text to 9-1-1 conversation, do not turn off your phone until the dispatcher tells you it is ok to do so.
CAPCOG also developed two video public service announcements which can be viewed at capcog.org/text911. They also were distributed to local jurisdictions to share with residents.
New sticker helps residents know what can and cannot go in the trash cart
The City and Waste Connections, Inc have a new resource to help you remember what does and doesn't go inside the trash cart. Did you know that up to six items can go next to your trash cart on any given trash pickup day, and that mattresses, refrigerators and couches can go curbside? This new sticker designed in partnership with Waste Connections will help residents know how to dispose of items while also educating about what can and cannot go into the trash cart. Pick up a sticker at City Hall, 100 E. Main Ste 200 starting Monday, October 9, and put on top of your trash cart for quick easy reference.
Get a sticker at the Pflugerville Chamber of Commerce 2017 Pfamily Pfestival & EXPO - The Pflugerville Chamber of Commerce welcomes vendors and guests from 9 a.m. - 3 p.m. at the field located at 105 Swenson Farms Boulevard. More than 80 merchant booths, door prizes, children's activities, performers, and demonstrations are part of the fun. Visit the city's booth at the event to pick up your trash cart sticker. The Pflugerville Animal Welfare Services will be there with adoptable animals and the Pflugerville Police Department will be onsite. The sticker information is posted online at www.pflugervilletx.gov/trashtalk.
Sign up for the jalapeno pepper eating contest at Pfall Chili Pfest
Pfall Chili Pfest is almost here. On Saturday, Oct. 21 from noon to 5 p.m. join us on Main Street in Downtown Pflugerville for a chili cook-off, tasting and pfamily pfun. After you vote on your favorite chili, heat up the competition at 3 p.m. with the Jalapeño Eating Contest, sponsored by Hanovers. If you eat the most jalapeños in this heated four-minute contest you could take home a $150 cash prize. Second place receives $100 and third place can cool down with a $50 Hanovers gift card.
Sign up today for only $10. Applications are accepted now. For full rules and a participation form, visit
Pflugerville Police celebrate 82 registered National Night Out parties
On Tuesday, Pflugerville City Council, law enforcement and city staff visited National Night Out neighborhood parties across Pflugerville. With a total of 82 parties scheduled across the city, Pflugerville residents united outdoors in neighborhood parks and homes to work together in crime prevention and fellowship.
Citizens enjoyed cookouts, lawn parties, street parties, ice cream socials, music and a lot of visiting between neighbors and members of the Pflugerville Police Department, Fire Department, Travis County Constable’s Office and Emergency Medical Services. Citizens received visits from City Councilmembers, police officers, fire, victim services volunteers and Citizens on Patrol volunteers who were busy throughout the evening visiting the various block parties. Citizens seized the opportunity to ask many questions regarding their safety and how to obtain more in-depth advice about security measures around their homes and neighborhoods. Brochures, pamphlets and flyers were available on topics such as: how to form a neighborhood watch, how to protect your property, information on identity theft, homeland security, auto theft prevention and keeping our schools safe.
Important takeaways from National Night Out
• Take, lock and hide. Always lock your vehicles. Don’t leave valuables in your car and hide garage door openers.
• See something, say something. If something looks suspicious to you, give the Police Department a call.
• Know your neighbors. When the neighborhood works together to keep an eye out, it makes the neighborhood safer and helps deter crime.
• Consider motion lights and use outdoor lighting to keep your home visible and safe.
• Sign up for Nixle to receive text alerts from the Police Department about road closures or police needs. Text PfPd to 888777 to get signed up or visit Nixle.com to signup for emails.
Be sure to say hi to officers out in the community. We are here to serve you.
For more information about crime and neighborhood watch programs, please visit www.pflugervilletx.gov/nno
Non-Emergency Hotline for Smoke & Carbon Monoxide Alarm Information
October is Fire Prevention Month, and to kick it off this year Travis County ESD No. 2 (Pflugerville Fire Dept.) has launched a new Non-Emergency Hotline for information on smoke alarms and carbon monoxide (CO) alarms. For general information on smoke/CO alarms, ESD2 residents can call 512-989-4516.
When calling, be prepared to leave a message with your name, phone number, address, and the name of your neighborhood. Messages are usually returned the next business day. Many common questions are answered in the Smoke/CO Alarm FAQ at http://www.pflugervillefire.org/faqs/ .
If you rent, your landlord or property manager is generally responsible for providing and maintaining your smoke/CO alarms, but you are still welcome to call the Hotline with questions.
Working smoke alarms more than double your family’s chance of surviving a fire at home. You should have a smoke alarm in every bedroom and sleeping area, in the common area outside the bedroom(s), and at least one alarm on every level of the home.
Carbon monoxide (CO) is known as the "invisible killer" because you can't smell it or see it. If you have any gas appliances, you need at least one CO alarm on each level of the home. You're also advised to have CO alarms if you have any type of fireplace or an attached garage.
October is adopt a dog month
Enjoy $20 dog adoptions throughout the month of October as Animal Welfare Services celebrates adopt a dog month. All adoptions at the Pflugerville Animal Shelter include spay/neuter, first round of puppy shots, a wellness check and a month of pet insurance. Now is the time to adopt a dog. Visit www.pflugervilletx.gov/adoptme to see all the animals available for adoption. The shelter is located at 1600 Waterbrook Drive.
Two bat houses installed at Lake Pflugerville
Two new bat houses at Lake Pflugerville, built by local Girl Scouts, will improve the ecosystem and provide bat-viewing opportunities for lake visitors.
Built by Bethany and Jessica Johnson from Girl Scout Troop 1864, the two houses are on the northwest shore of Lake Pflugerville in the yard of the historic Biehle house. They built these bat houses as part of their Girl Scout Silver Award, a project that required them to spend over 50 hours exploring the community, finding an issue they cared about and taking action to find a sustainable solution. The girls recruited volunteers from the community to assist in building and installing the bat houses. While the bat house's structure might look simple, Bethany and Jessica had to do a lot of research into the design of their bat houses as well as their location. Bat houses need to be at least 10 feet in the air and have continuous exposure to direct sunlight. The house’s size, materials and even color all factor into its attractiveness to bats.
Bats play a key role in our ecosystem by eating insects, including mosquitos, and reduce the chance of West Nile Virus and other diseases. Some bats can eat up to 600 mosquitoes in one hour. By offering bats a safe place to live, we are improving our environment.
Crafts for Seniors and Adults at the Pflugerville Library
Create a beautiful fall wreath with flowers and ribbon at Senior Crafternoon on Monday, October 9 at 2 p.m. This craft is intended for those 55 and up. Anyone 18 and up may attend, but priority for supplies will be given to seniors.
On Thursday, October 12 at 6 p.m., adults are invited to make a pressed flower arrangement for Adult Craft Night. Attendees will use a simple frame and dried flowers. Anyone 18 and up is welcome to participate in this craft. Materials for both programs will be provided while supplies last.
Sara Hickman Family Music Show at the Library
Bring the family to the library on Saturday, October 14 for a light-hearted music show. Sara Hickman is an award winning multi-genre children's musical entertainer. She will delight guests young and old with her music and stories. The event starts at 2 p.m. All ages are welcome.
PAWS volunteers - Volunteer sessions for Pflugerville Animal Welfare Services are on the second Saturday of the month from 1 p.m. -5 p.m. Sign up in advance and review details at www.pflugervilletx.gov/animalshelter.
Windermere and Heatherwilde Road Project to begin in 2018. City hosts Open House October 19 - The City of Pflugerville will host an Open House on October 19 from 5:30 p.m. - 7 p.m. at the Windermere Clubhouse, 16800 Gower Street, to meet with residents that will be affected by roadway repair and reconstruction starting in January 2018. During various portions of the construction, driveway and home access will be affected and sections of neighborhood streets will be closed.
The city has already talked to the neighboring schools, Post Office, trash and recycling pickup providers and Emergency providers. The Open House is a chance to open conversations about the impact that project will have on about 400 homeowners for a few months.
Pflugerville Library on Pinterest - Whether you are starting a new project or learning to do something on your own, check out the Pflugerville Library Pinterest page for design cues, how-to's and inspiration. Show us what you created using our links. Tag us on any of our social media with a picture of your Pinterest success.
Notice of Openings on Boards and Commissions - Applications accepted through November 30, 2017. The City of Pflugerville is accepting applications for volunteer positions on the Board of Adjustment, Falcon Pointe TIRZ Board, Finance and Budget Committee, Library Board, Parks and Recreation Commission, Personnel Appeal Board, Pflugerville Community Development Corporation (PCDC), and Planning and Zoning Commission for terms beginning January 1, 2018. Applicants are generally required to be registered voters of the City and to have resided within the City limits for at least 12 months preceding appointment. Additional requirements may exist. Required applications are available on the City’s web site: Link to Applications or through the City Secretary at 990-6101 or email@example.com. The City encourages all interested citizens to apply prior to November 30, 2017. Interviews with the City Council and consideration of appointments is scheduled to take place at a special City Council meeting on Tuesday, December 5, 2017 at 6 p.m.
Friday, October 6 - Robotics (P&R, please pre-register); Ballroom Dance (P&R, please pre-register);
Saturday, October 7 - Saturday Story Time (L); Movie Matinee (L); Paws & Read (L); Pfamily Pfestival & Expo (O)
Sunday, October 8 - Game On Board Games (L); Laser Cutter Training (L, registration is required); Sewing boot camp (P&R, please pre-register)
Monday, October 9 - Baby Time (L); Senior Crafternoon: Fall Wreaths (L); STEM Club (L); Paws & Read (L); Intermediate Computer Class for Adults (L);
Tuesday, October 10 - Bilingual Story Time (L); Home School Teens (L); Home School Tweens (L); Home School Kids (L); Walk-in Genealogy (HH); Heritage House Open (HH); DiversiTeen Book Club (L); City Council (B&C)
Wednesday, October 11 - Play Time (L); To Be Continued... (L); Tween Book Club (L); Library Board Meeting (L); Conversational English (L);
Thursday, October 12 - Story Time (L); Kids Crafternoon (L); Adult Craft Night:Framed Pressed Flowers (L);
Friday, October 13 - Embroidery Machine Training (L, registration required); Sensory Story Time (L);
Save the Date
October 14 Pfloating Pumpkin Patch- Come to Gilleland Creek Pool for the coolest pumpkin patch in Pflugerville. Pick your pumpkin, decorate it, and stay for the pfun games & treats. The pool will also be open for recreational swim during the event. 700 Railroad Avenue from 11 a.m. - 3 p.m. Admission is $3 per person (no pumpkin) and $10 per person (includes 1 pumpkin).
October 21 Stranger Things Escape Room - Come to the Pflugerville Library from 1 to 5 p.m. to escape the upside down! The Stranger Things themed escape room is open to teens ages 12 and up and adults. Each team will have 20 minutes to solve a series of puzzles that leads them to the room's exit. View the library calendar for more information.
October 21- Chili Pfest- It's time to see who makes the best chili. Come out for chili tasting, live music, jalapeno pepper eating contest and more. Sign up to participate today. www.pfallchilipfest.com.