How do I provide feedback to the Manager's Corner site?
If you have a question, comment, concern, or would simply like us to add something to the site, you can call or email anyone in HR or simply click here for the Manager's Corner Feedback form.
What do I do if there is an accident?
It can be overwhelming when there is a workplace accident. There are many steps to take to not only take care of the employee, but also ensure property damage is quickly assessed and claims filed. To help, there is a flowchart to aide managers when an accident occurs.
Of course, if the accident causes serious injury, the first step is to always call 911.
Click here for the safety flowchart. If there is both injury and property damage, follow each path.
If you have any questions, contact Kevin at Human Resources (512) 990-6176 or your department safety representative.
Does the city have a water conservation plan?
The city does follow a water conservation plan. You can find the plan on the city's water conservation page.
Does the City of Pflugerville have a recycling center?
The City's Recycling Center is located at 15500 Sun Light Near Way (enter at the North East Travis County Metro Park). Hours are Friday, Saturday, and Mondays 8 a.m. - 5 p.m.. For more information visit the Recycle Center Page or contact Public Works Department at 512-990-6400.
My car hit a pot hole in the city street and was damaged. Who handles the claims?
Damages can be reported to the Finance Office at the City of Pflugerville, however the report of damaged vehicles, etc. doe not guarantee the city is responsible for the claims. 512-990-6100.
What is the chipping service?
The chipping service is a complimentary service offered to the residents of the City of Pflugerville to assist in recycling tree limbs and shrubs. The service goes to each resident's neighborhood every other week. The curbside chipping department does not accept requests. Visit the chipping schedule to see when to expect the truck in your neighborhood.
What kind of testing is performed to check the water quality?
Extensive testing is carried out on the water supply to insure the quality of the drinking water. The complete statistics regarding the water quality are posted in English and Spanish on the website under Drinking Water Quality Reports.
Where can I find information about setting my sprinkler to get the correct watering for my plants and grass?
Contact the water Water Conservation Department, Darrell Winslett, Water Conservation Manager will help with that information 512-990-6400. The city provides complimentary sprinkler audits to help test your system.
Where do I report a cracked or broken sidewalk?
Contact the Public Works Department at 512-990-6400 Monday through Friday 8:00 a.m. to 5:00 p.m.
Where do I report a pot hole?
Contact the Public Works Department at 512-990-6400 Monday through Friday 8:00 a.m. to 5:00 p.m. If it is after hours please contact the Citizen's Communications Hotline at 512-990-6700.
Where do I report a street light outage?
Citizens may now report street light outages directly to Oncor Electric at 1-888-313-4747 or online at www.oncor.com.
If you receive your electric bill from the City of Austin, they are responsible for the outage.
Where do I report a street that needs repairs?
The Streets and Drainage Division performs street maintenance and repairs including: pot holes, crack sealing, curbs and gutters, sunken roadway areas and other problems which may be hazardous to pedestrians or vehicles. Request for street repairs should be reported to the Public Works Department at 512-990-6400, Monday through Friday.
For emergency situations, call the Pflugerville Police Department Citizen Communication Line at 512-990-6700.
Where do I report a water leak or sewer problem?
During standard operating hours, Monday through Friday 8:00 a.m. - 5:00 p.m. contact the Public Works Department at 512-990-6400.
If after hours, contact the Citizen's Communication Line at 512-990-6700.
Where do I report graffiti, accidental damage and vandalism to signage?
If you see damage from vandalism, graffiti, or accidental damage (except on Hike and Bike Trails and in City parks), please contact the Public Works Department at 512-990-6400, Monday through Friday.
For damages in City Parks and on Hike and Bike Trails, please contact the Parks Department at 512-990-6350 during the same business hours.
If after hours, situations should be reported to the Citizen's Communication Line at 512-990-6700.
Where do I report street flooding or drainage problems?
To report a problem contact the Public Works Department at 512-990-6400.
In the event of flooding due to blockage of the storm drain system, residents are encourage to contact the Streets Division from 8:00 a.m. to 5:00 p.m. Monday through Friday. In the event of a flooding emergency at any other time, call the Pflugerville Police Department at 512-990-6700.
Where do I report traffic lights that are not working?
Please report malfunctioning traffic signals withing the City of Pflugerville to the Public Works Department at 512-990-6400 Monday through Friday 8:00 a.m. to 5:00 p.m.
If after hours, please report all traffic signal problems to the Pflugerville Police Department Citizen's Communications line at 512-990-6700.
Who is responsible for School Zone Lights?
The Streets and Drainage Division is responsible for maintaining the flashing school zone lights. If you wish to report a flashing school zone light signal malfunction, please call the Public Works Department at 512-990-6400, Monday through Friday.
If after hours, all malfunctions should be reported to the City of Pflugerville Police Department Citizen's Communication Line at 512-990-6700.
Who mows and cares for public right-of-ways and drainage easements in the city?
The Streets and Drainage Division is responsible for the mowing of public right-of-ways (R.O.W) and drainage easements throughout the city. The Streets division maintains a mowing schedule for Pflugerville R.O.W's and drainage easements, with most R.O.W's maintained every two weeks and drainage easements every 6 weeks. During the winter months when the vegetation is dormant, mowing is done on an as-needed basis.
Who trims trees that are blocking signs and intersections?
All citizens of Pflugerville are asked to asked to assist in the trimming of overhanging limbs on their property.
The Streets and Drainage Division is required to remove tree limbs blocking signs and visibility. To report tree limbs blocking intersections and sign visibility, call the Public Works Department at 512-990-6400, Monday through Friday.
If after hours, please contact the Citizen's Communication Line at 512-990-6700.