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Pflugerville Citizens Survey 2012
We Care What You Think!

The city of Pflugerville continues to move forward in providing quality services, from police protection to water/wasterwater services, from expanding library services to above-the-bar parks and recreation facilities, trails and events.

To determine how well we are meeting the needs, concerns and wants of our citizens, the city selected ETC Institute as the firm to conduct the Citizen Survey. ETC mailed surveys to a random sampling in the community to create a statistically valid survey. The results are now in! Residents that were not part of the ETC random sample are encouraged to take the survey to provide additional feedback to the city.

Below you will find a brief synopsis of the survey and links to the full survey report.

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Citizen Survey - Why?
The purpose of the survey was to measure citizen satisfaction with the quality of services in the city. The survey establishes baseline data to measure residential desires and establish future goals.

 The ETC Survey report contains a summary of the following:

  •     Methodology for administering the survey and major findings
  •     GIS maps showing the results of selected questions
  •     Benchmark data showing how the city of Pflugerville results compare to other cities
  •     Importance-satisfaction analysis
  •     Tables that show the results for each question
  •     A copy of the survey instrument

The survey was mailed to 2000 random households — Residents were given the option to complete via mail, Internet or phone. There were a total of 432 responses.


Why ETC Institute?

ETC Institute__thumb.pngETC Institute has performed and developed city surveys for more than 50 cities across the country and 26 cities in the state of Texas including Dallas, Austin, Houston, Corpus Christi.   ETC has an  in-house call center, focus group room, full mail service center, internet survey software platform and GIS technology geocoding capabilities.  Based on ETC's survey experience, ETC provided benchmarks for Pflugerville to compare Pflugerville to other cities nationwide.



View the Results

Presentation made to City Council Powerpoint Presentation (PDF) 

Watch the City Council meeting online www.pflugervilletx.gov/pftv or watch it in live replay on PFTV:

  • 11 a.m. and 7 p.m.
  • Wednesday January 9 | Friday, January 11 | Sunday, January 13
  • Suddenlink Channel 10 or ATT Uverse Channel 99