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Utility Billing
Stage 3 Water Restrictions in effect (1-day week watering)  | restrictions flyer

Pflugerville water tower The Utility Billing Department monitors and manages the business and service components of all water, wastewater, trash and recycling services for the utility customers in the city and its service area. Upon moving or relocating to Pflugerville, new business customers and homeowners will establish their connections in the Utility Billing Department. 

Utility Billing will assist you with these services:
  • Utility Connections and Disconnections
  • Water/Wastewater Problems
  • Trash and Recycling
  • Bill Payments
  • Water Softener Rebate Program
  • Water Conservation


Log in to My Account to view your Pflugerville utility account balances, transaction history, payment arrangements and consumption history as well as make payments.  Your email address, password and contact information can be changed by selecting "Member Profile" in the upper right corner of the screen after you've logged in.

***IF YOU ARE ON AUTO-PAY AND HAVE HAD A CHANGE TO YOUR CREDIT CARD, PLEASE SUBMIT YOUR NEW CREDIT CARD INFORMATION AS SOON AS POSSIBLE.***


 Tracy Hibbs, Utility Business Operations Manager
Location:
City Hall
100 East Main, Suite 100
Pflugerville, TX 78660

Mail:
P.O. Box 589
Pflugerville, TX 78691

Nights and weekend water
or wastewater emergency:
 
Police Communications Hotline
at 512-251-4004.                                              

Phone: 512-990-6100

Fax:
512-251-5768

Email:

You may email with a concern or to address questions regarding your utility bill or water, wastewater, trash or recycling services. Please include your name, phone number, service address and detailed description.



New Service Applications and Sign Up Forms