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Windermere Utility / SouthWest Water
The City of Pflugerville and SouthWest Water Company, parent company of Windermere Utility signed a 10-year agreement to provide water rate stability and service to the Windermere residents in February of 2014. 

10 year negotiated solution

February 27, 2014 - City of Pflugerville and SouthWest finalize negotiations for Windermere customers
The Pflugerville City Council has approved a 10-year agreement with SouthWest Water Company, parent company of Windermere Utility Company, to stabilize water and sewer service rates for 14,500 people in northwestern Pflugerville. The agreement outlines an annual rate increase process which corresponds to the Consumer Price Index and ensures that SouthWest Water Company will not attempt to move forward with a sale transfer merger during the term of the agreement. More information


Project History and timeline

The city and SouthWest Water held numerous negotiation meetings from 2011-2014 to lock in rate stability for Pflugerville residents.

Windermere Utility is owned by SouthWest Water Company, an investor-owned utility, which service water and wastewater for approximately 15,000 customers in the northwest part of the city of Pflugerville. The SouthWest Water Company owns regulated water and wastewater utilities across the nation, including Windermere, and serves cities, utility districts and private companies under contract. The City can not provide water to areas currently served by Windermere as the Windermere Water Utility Company has the Certificate of Convenience and Necessity (CCN) for certain areas in the city of Pflugerville to service water and wastewater.  A CCN is obtained through application from the Texas Commission on Environmental Quality (TCEQ).  Once the utility company’s application is approved by TCEQ, they effectively become the sole provider of water and wastewater for the applied area. 

Windermere Utility is one of three water suppliers with the Certificate of Convenience and Necessity (CCN) to serve Pflugerville customers. The city of Pflugerville, Windermere and Manville are the three providers that currently serve residents of the City of Pflugerville.

 Windermere Utility Coverage Map