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Winter wastewater averaging

Post Date:11/07/2018 10:10 AM
For residential customers on the City’s retail water and wastewater service, the City bases monthly wastewater charges on the average water consumption for November, December, January, and February. The three lowest consumptions are averaged. This average is used to calculate your wastewater charge for the entire year. An account must be active the entire four months to establish an average. All new accounts will be charged the citywide average until the account has established its own winter average.

If you have a water leak during this time period, making your water consumption noticeably higher than usual, a written request for an appeal and adjustment consideration must be submitted to the Utility Billing Department no later than May 1.

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