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Key to the City February 8, 2019

Post Date:02/08/2019 11:00 AM


Key to the City February 8, 2019
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City News

Chat feature now offered on

The City of Pflugerville launched a chat feature on the City website,, to allow website visitors to quickly engage in a chat with City staff to find answers to their questions.web chat box small

“Add a quick text chat from your cell phone or computer to the list of ways you can contact the City,” City Manager Sereniah Breland said. "The goal is to be transparent and provide timely information to users in a way they want to connect. A quickly-typed message is now an option in addition to a phone call or direct city email."

How it works: When a user comes to the City’s website and enters a department’s page, a chat feature will appear in the bottom right corner of their browser window to offer immediate assistance. The chat function is similar to texting except it is through the website. The user will type their question and enter the cue for an answer from City staff. If no chat agents are online, the user may submit their question for a later email response.

The chat feature is not an automated computer search or artificial intelligence, but instead a direct interaction with a City employee. The chat feature is always available, but after-hours website users can send a message for a response on the next working day. Chat is currently live on the Utility Billing and Library pages of the website. Plans are underway to expand chat to Parks and Recreation, Pflugerville Animal Welfare Services, Public Works and Development Services. The process is intended to expedite customer service by responding quickly to questions. The software includes the ability for City staff to create automatic responses to questions about specific incidents, allowing the City to provide accurate, consistent information. Chat agents and users will be able to exchange documents and web links via their desktop or mobile phones expediting service. The chat feature may help reduce call volume on the City main phone lines and allows the City to track customer inquiries. The City may be able to auto-populate answers to questions to expedite customer service. Add chat as one of the many new ways to Pf Connect with the City of Pflugerville. You can call the City; email the City; engage on Facebook, Twitter and Instagram; visit the website or enter a direct text chat.

Online Report a Problem feature lets you report issues to the city

In addition to a phone call to city hall, the City of Pflugerville offers an easy way for residents to report issues. From the city’s website, select "Report a Problem" from the Online Services menu, or click “Report a Problem” button on the homepage to submit a ticket. The current system allows residents to submit service requests into the city's online project list. The website categories for a service request include animal services; code enforcement; general suggestion/comment; graffiti; mowing and landscaping; parks and recreation; pollution prevention; sidewalk repair; streets and street lights; and traffic signs and signals. Additional categories are added as needed. Based on which category selected, an email ticket is sent to the corresponding city department.  Use the service.

Pfun Camp

What will your child do during Spring Break?

Consider Spring Break Pfun Camp, March 18-22. The camp is from 8 a.m. - 5 p.m. and costs $110 for Pflugerville residents/$130 for non-residents for the entire week. Campers participate in outdoor games, spend time at local playgrounds and go on field trips. Download a full schedule of activities and register at

Registration for Spring recreation classes starts Wednesday

Registration for Spring recreation classes opens Wednesday morning online and in-person at the Pflugerville Recreation Center, 400 Immanuel Rd. Sign up for youth and adult active and educational classes including Adult Tap Dance, Children's Dance, Gymnastics, Archery (returning after a winter break), Mommy & Me Music, Karate and more. A full list of classes is available at

Teens meeting employers at the Teen Job PfairEmployers and Volunteer Organizations can register for the Teen Job Pfair

Recruit new hires at the Pflugerville Library's Teen Job Pfair on March 2. Organizations with volunteer opportunities and internships are welcome to participate. The final registration deadline for employers is February 15. The event is a great opportunity for local businesses to find part-time and seasonal employees.

The 2018 Teen Job Pfair had more than 200 teens between the ages of 14 - 19 and 15 employers in attendance. This event is free to both employers and teens. Registration is only for employers and organizations. Teens do not need to register to attend. For more information visit the Teen Job Pfair page.

Colder weather is the time for tree care

Homeowners are encouraged with cooler weather in place and recent rainfall to plant new trees and/or transplant old ones. When planting new trees, Texas Tree Guide and select trees that are native to Texas and can tolerate the Texas heat. When planting or transplanting trees, remember to dig the hole twice the size of the root ball and only slightly deeper. Planting the tree too deep can damage the tree. Trim off any tangled roots. Pruning should be done at this time of year also. Remember to thoroughly water your tree while still obeying the City’s Stage II water restrictions. View the twice a week outdoor watering schedule.

City Events

Authors, books, and cupcakes at the 11th Annual Romance Readers' SocialRomance Readers

The Pflugerville Public Library will host the 11th Annual Romance Readers’ Social on Saturday, February 9 from 2-4 p.m. Enjoy some crafts and refreshments. Get insights on the publishing and romance industry through the question-and-answer panel with local romance authors. Attendees also have a chance to win one of two $25 Half Price Books gift cards, which were generously donated by the Friends of the Pflugerville Library. The event is free and open to anyone 18 and up.

The authors in attendance are Tracy Wolff, Jolene Navarro, Abigail Owen, Catherine Avril Morris, Cheryl Etchison, and April Kihlstrom. Bring a book to be autographed, or purchase a book from an author. Please bring cash for purchases. There will also be free romance paperbacks by various authors that were generously donated by the Friends of the Pflugerville Library. Visit the Romance Readers' Social web page or follow the event on Facebook for more information.

Glass fusing finished piecesSenior Crafternoon, Feb. 11

Make a glass pendant or a pair of earrings during Senior Crafternoon at the library on February 11. Materials will be provided while supplies last. Glass pieces will be fired by staff and will need to be picked up at a later date. This program is intended for those age 55 and up. Anyone 18 and up may attend, but priority for supplies will be given to seniors. Senior Crafternoon is held on the second Monday of every month at 2 p.m. 

Tween Hangout Night: Valentine's Day Craft

Drop in for a different activity on the second Tuesday of each month at the library. On February 12 from 6:30-7:30 p.m., tweens will decorate a heart-shaped jar and fill it with pink hot cocoa mix for Valentine's Day. Ages 8-12 are welcome. This is a come-and-go event, but you must arrive at least 30 minutes before the end of the event in order to participate.

Learn Calligraphy Basics on Feb. 14

Step up your writing game with Calligraphy Basics at the library on Thursday, February 14, from 6 - 7:30 p.m. Learn to use calligraphy tools and brush markers. Materials will be provided while supplies last. Adults ages 18 and up are welcome.

Celebrate Black History Month

BHM The KeyThe Pflugerville Public Library celebrates Black History Month with daily messages about featured authors and books on social media, as well as special programs in February. Stop by to check out a book from the Black History Month display, or view the Black History Month 2019 reading list online through the library catalog.

On Saturday, February 16, the library will show The Hate U Give (©20th Century Fox, rated PG-13), the critically acclaimed movie based on the award-winning book by Angie Thomas. Children under age 12 must be accompanied by a parent.

Saturday Storytime on February 16 and February 23 will feature works by African-American authors. Saturday Storytime is held every Saturday at 1 p.m. Children up to age 8 are welcome. 

Storyteller and entertainer Elizabeth Kahura will be at Storytime on Tuesday, February 19 at 10 a.m. and 11 a.m. Elizabeth will introduce children to Kenya, Africa, where she was born, with puppets and music during this interactive program.

For adults, on Thursday, February 28, 6 - 8 p.m. kYmberly Keeton from the Austin History Center (AHC) will give a special presentation on the AHC's African American Community Archives. This presentation is for ages 18 and up. Please RSVP online or by calling 512-990-6375. Refreshments will be provided.

Visit the library's Facebook or Twitter accounts to see the Black History Month posts. View the event calendar for more information about library programs. 

Work the Pool this summer - Lifeguards WantedSwim Lessons

Pflugerville Parks and Recreation is now hiring lifeguards, swim class instructors and pool managers for summer 2019. All applicants must pass a swim test and then complete training. These positions offer competitive pay and pfun working environment, so apply today. For more information, visit

Lifeguard training - The City offers spring lifeguard training classes. The first class is on Monday, March 18 (during PfISD Spring Break). After signing up for an American Red Cross Lifeguard Course, candidates must pass a swim test on the first day of training. Completion of the course does not guarantee employment with the City of Pflugerville or any other entity requiring the American Red Cross Lifeguard Course. With a commitment to work for the city through summer 2019 the cost is $50. For more information, visit

What's Happening

City facilities closed for President's Day - City offices and facilities are closed on Monday, February 18 for the Presidents' Day holiday. Trash pickup is not affected. If you need assistance when the city is closed, call the communications hotline at the Police Department at 512-990-6700 ext.0.

Register for the Deutschen Pfest 5K Pfun Run - Mark your calendars for the Deutschen Pfest 5K Pfun Run and Kids K on May 19, 2019. Registration for the race is only $25 before February 28 and includes a T-shirt that gives you free admission to the Deutschen Pfest. Registration for the Kids K is $15. For more information, including race preparation classes, team information and registration visit

Vendors wanted for Deutschen Pfest - Vendor applications for the 2019 Deutschen Pfest (May 17-19, 2019) are now open for food vendors, non-profits and businesses. All vendors are selected through an applications process and will be notified in mid-March. The application includes all rules and regulations for Deutschen Pfest booths, so please make sure you read through it before you apply. If you have any questions, contact All applications must be returned to the City of Pflugerville Parks and Recreation Department. Applications are available at

Tween Book Club - New members are always welcome at the Tween Book Club at the library. Every second Wednesday of the month, ages 8-12 will discuss their favorite books and learn about similar books while working on a craft or activity. On February 13, the tweens will discuss The Little Mavericks Graphic Novel Book List. Materials for the craft or activity will be provided while supplies last. Meets from 4:30 - 5:15 p.m.

Java & Journey - Are you a twenty or thirty-something and enjoy social hiking? Sign-up today for this new monthly program where participants will enjoy a visit to a local coffee shop and then hike together. Register today at under outdoor programs.

Are you registered for
The Capital Area Council of Governments (CAPCOG) operates a regional notification system, Warn Central Texas, to bring residents emergency and public safety warnings they need to protect their families, properties and selves. Sign up at From the user account portal, participants can provide multiple phone numbers, email addresses, and physical addresses to receive notifications about particular national weather alerts, such as severe thunderstorm warnings, tornado warnings, and flash flood warnings. After updating their notification information, the portal grants them access to make future updates and read active notifications in their area sent by their local governments.

To register your cell phone, visit and sign up for the free public service. The City of Pflugerville uses Nixle to text residents of road closures, accidents, storm updates, and water notices when applicable and notice is sent separately from the Warn Central Texas system. Text PfPd to 888777 to get signed up for Nixle or visit

Central Area Council of Governments (CAPCOG) offers free Cyberstalking awareness and prevention workshop -  On Thursday, February 14 from 8 a.m. - 5 p.m., the CAPCOG Regional Law Enforcement Academy is offering a free 8-hour course with information on how to protect from being a victim of cyberstalking. The event is held at the CAPCOG offices, 6800 Burleson Road, in Austin, TX. For additional information visit

Save the Date

February 16 - Pizza with the Police - Come to MOD Pizza, 18817 Limestone Commercial Drive, Ste 500, for Pizza with the Police, an opportunity to chat with local law enforcement about issues and crime prevention from 5 -7 p.m.

March 3 - Teen Job Pfair - The library hosts a teen job fair for teens ages 14-19 to meet with local employers and organizations and learn about local jobs and volunteer opportunities.