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Utility Billing modified customer service hours

10 a.m. - 4 p.m.

Post Date:03/25/2020 10:40 AM

Due to the Travis and Williamson Counties Orders to stay home and stay safe, the City Utility Billing staff hours are modified to accept customer calls between 10 a.m. - 4 p.m. Monday through Friday at 512-990-6100. Due to high call volumes, the City encourages using email,, and the chat feature on the website

For City information related to COVID-19, please visit