Pflugerville Citizens Survey 2019

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survey_graphicThe city of Pflugerville continues to move forward in providing quality services, from police protection to water/wastewater services, from expanding library services to above-the-bar parks and recreation facilities, trails and events.  To determine how well we are meeting the needs, concerns and wants of our citizens, the city uses a third-party to implement a random-sample survey of Pflugerville residents every two years.

The City of Pflugerville selected Texas State University to conduct the 2019 Citizen Survey  to gauge resident satisfaction with the quality of city services, provide feedback on residential desires and trends, and give resident input to set priorities for future goals and policy decisions based on resident desires and viewpoints.

Surveys were sent out to a random sample of Pflugerville residents citywide and 225 respondents participated for a 6.5% statistically-valid survey. An additional 353 respondents took the survey online for a collective sampling. 


The Survey Report contains a summary of methodology for administering the survey and major findings.

The City exceeded benchmarks in the following areas: 
• Satisfaction with employee interaction
• Safety 
• Neighborhood quality and overall quality of life
• Garbage and recycling
• Water/wastewater service
• Library and recreation programs
• Pflugerville Animal Welfare Services (PAWS)

Areas for improvement: 
• Expand employment opportunities in Pflugerville
• City planning and vision
• Street repair
• Senior and Youth Services
• Recreation Programs and Facilities
• Enhancements to downtown Pflugerville • Traffic signal timing including traffic flow on major streets and through intersections.

Top 4 issues that need most emphasis from city leaders: 
1) Traffic Management
2) Transit system development
3) Jobs/economic development 
4) Enhancements to downtown Pflugerville

Residents also emphasized the need to keep taxes low and keep residents safe. 

City response:  The City Council is currently working on budget priorities that address several resident recommendations. For traffic management, the City Council approved Phase 2 and 3 engineering design on Kelly Lane, Pfennig Road construction is underway, Weiss will be complete this fall and Old Austin Hutto Road construction is anticipated in the new year. A traffic signal study is anticipated as the City gets ready for the April 2020 census which, based on Pflugerville’s anticipated population size, will have the City assuming responsibility for traffic signal responsibilities citywide. In addition, the City is holding a Transportation Master Plan Open House on September 17 at Kelly Lane Middle School.  Funding for street repairs in the current budget for ongoing maintenance of streets and roads.

For transit system development, the City has been in discussions with Capital Metro for a pilot program for limited transit services. For jobs and economic development, the city-wide comprehensive plan and the fiscal impact model and land use analysis from the August 13 City Council meeting look at future corridors and zoning related to growth.  In addition, several enhancements to downtown Pflugerville are anticipated as the City implements the Downtown Action Plan and most recently with the opening of the Best Little Plaza in Texas this year.  

This is the fourth consecutive citizen survey and data from 2012, 2015 and 2017 help provide benchmarks to measure the City’s progress and movement in the right direction. The survey results were sent to city staff and reviewed by City Council at the August 27 City Council meeting.

 If you have questions about the survey, please call the communications division at 512-990-6115.