Privacy Statement

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The City of Pflugerville makes the following statement in regards to information gathering and dissemination practices for its websites hosted under:

I. Cookies

A "cookie" is a small file containing information that is placed on a user’s computer by a web server. Typically, these files are used to enhance the user’s experience of the site, to help users move between pages in a database, or to customize information for a user.

Any information that City of Pflugerville web servers may store in cookies is used for internal purposes only. Cookie data is not used in any way that would disclose personally identifiable information to outside parties unless legally required to do so in connection with law enforcement investigations, freedom of information requests (FOI), or other legal proceedings.

The city of Pflugerville uses Google Analytics to gather user-data to improve the performance and use of our website.

The Google Analytics features the City of Pflugerville implemented are based on Display Advertising - Google Analytics Demographics and Interest Reporting.

Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. Website visitors can also install the Google Analytics Opt-out Browser Add-on.

The City of Pflugerville does not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that are based on the DoubleClick cookie.

II. Logs and Network Monitoring.

Vision, the City of Pflugerville's website provider, maintains log files of all access to its site and also monitors network traffic for the purposes of site management. This information is used to help diagnose problems with the server and to carry out other administrative tasks. Log analysis tools are also used to create summary statistics to determine which information is of most interest to users, to identify system problem areas, or to help determine technical requirements.

Information such as the following is collected in these files;

  • Hostname: the hostname and/or IP address of the computer requesting access to the site 
    User-Agent: the type of browser, its version, and the operating system of the computer requesting access.
  • Referrer: the web page the user came from.
  • System date: the date and time on the server at the time of access.
  • Full request: the exact request the user made.
  • Status: the status code the server returned, e.g., fulfilled request, file not found.
  • Content length: the size, in bytes, of the file sent to the user.
  • Method: the request method used by the browser (e.g., post, get).
  • Universal Resource Identifier (URI): the location of the particular resource requested. More commonly known as a URL.
  • Query string of the URI: anything after a question mark in a URI. For example, if a keyword search has been requested, the search word will appear in the query string. 
  • Protocol: the technical protocol and version used, i.e., http 1.0, ftp, etc. 

The above information is not used in any way that would reveal personally identifying information to outside parties unless legally required to do so in connection with law enforcement investigations or other legal proceedings.

III. Email and Form Information

If a member of the general public sends the City of Pflugerville an e-mail message or fills out a web-based form with a question or comment that contains personally identifying information, that information will only be used to respond to the request and analyze trends. The message may be redirected to another person or office that is better able to answer your question. Such information is not used in any way that would reveal personally identifying information to outside parties unless legally required to do so in connection with freedom of information requests (FOI), law enforcement investigations or other legal proceedings.

All forms submitted are transmitted via secure (https) connections.

IV. Links

This site contains links to other sites. The City of Pflugerville is not responsible for the privacy practices or the content of such websites.

Third-party website link information.

If there are any questions about this privacy statement, the practices of this site, or dealings with this website, contact