ADA Resource Page

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Americans with Disabilities Act

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (ADA), the City of Pflugerville will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.


The City of Pflugerville does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication

City of Pflugerville will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City of Pflugerville programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures

The City of Pflugerville will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  For example, individuals with service animals are welcomed in City of Pflugerville offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Pflugerville, should contact the office of the ADA Coordinator at 512-990-6353 as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the City of Pflugerville to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of the City of Pflugerville is not accessible to persons with disabilities should be directed to City of Pflugerville ADA Coordinator at 512-990-6353.

The City of Pflugerville will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

ADA Coordinator Contact:

 ADA Coordinator:
Aileen Dryden, PLA

Physical Address
City of Pflugerville
15500 Sun Light Near Way #B, Building 6
Pflugerville, TX 78660

Mailing Address
City of Pflugerville
P.O. Box 589
Pflugerville, TX 78691-0589

ADA Transition Plan 

The City of Pflugerville works diligently to ensure that all city services, programs, and activities are accessible as required under Title II of the ADA. We are currently working toward completing our self-evaluation and developing an ADA Transition Plan for 2020.

All complaints of discrimination on the basis of disability will be promptly and objectively investigated.

Additional Resources:

For other information regarding the American with Disabilities Act, please visit:

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