City of Pflugerville Grievance Procedure under The Americans with Disabilities Act

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This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Pflugerville. The city's Personnel Policy governs employment-related complaints of disability discrimination.

Step 1. Grievance Procedure & Form

Complete the Grievance Form (English) | Grievance Form (Spanish) in its entirety and provide as much information as possible about the alleged violation. The grievance form should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to City of Pflugerville ADA Coordinator at:

Physical Address
City of Pflugerville
15500 Sun Light Near Way #B
Pflugerville, Texas 78691
512-990-6400

Mailing Address
City of Pflugerville
P.O. Box 589
Pflugerville, Texas 78691
512-990-6400

Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. The grievance procedure and form may be obtained from the City of Pflugerville’s ADA Web page and the following locations:

  • ADA Coordinator - City of Pflugerville
    15500 Sun Light Near Way #B
    Pflugerville, Texas 78691
    512-990-6341
  • City Hall - City Manager’s Office
    100 East Main St., Suite 300
    Pflugerville, Texas 78660
    512-990-6101
  • Pflugerville Public Library
    102 Tenth Street
    Pflugerville, Texas 78660
    512-251-9185

Step 2: An Investigation is Conducted

The complainant will be notified within 10 calendar days of the receipt of the grievance. The ADA Coordinator or other authorized representative will commence an investigation into the merits of the complaint within 30 calendar days of the receipt of the grievance. If necessary, the ADA Coordinator or other authorized representative will contact the complainant directly to obtain additional facts or documentation relevant to the grievance

Step 3: A Written Decision is Prepared and Forwarded to the Complainant

The ADA Coordinator or other authorized representative shall prepare a written decision, after full consideration of the merits of the grievance, no later than 60 calendar days following the receipt of the grievance. A copy of the written decision shall be mailed to the complainant no later than five working days after preparation of the written decision.

Step 4:  Appeal to the City Manager

If the response by ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or his designee.

Within 15 calendar days after receipt of the appeal, the City Manager or his designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the City Manager or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by ADA Coordinator or his/her designee appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City of Pflugerville for at least three years.


For questions or more information, please contact the ADA Coordinator at 512-990-6400.

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