Sewer Backups & Blockages

Print
Press Enter to show all options, press Tab go to next option

Sewer Line Backup Policy

If you have a backup or blockage, Let us be your first responder!
Call us!
M-F 8am to 5pm @ 512-990-6400
After 5pm, Weekends and Holidays @ 512-990-6700

The City of Pflugerville Line Maintenance Department is responsible for wastewater that flows to our wastewater plants (facilities) and lift stations.

Things to Remember

  • Initially call the City when you have a sewer backup or blockage, so we can investigate who’s responsibility it is.
  • Check your cleanouts. This may help show where the blockage is.
  • If a plumber films your line, call the City to have a City Representative there on site to watch the filming live, or have the plumber record the footage and burn it to a DVD for further review.
  • Have the plumber mark the spot where they first encounter the blockage.

Common Reasons For Sewer Backups and Blockages

Cause: Fats, Oils or Grease put into sinks

fats oils greaseInformation and Prevention:

  • Dispose of fats, oils, and grease in the garbage and avoid using the garbage disposal to put foods down the drain.
  • Vegetables, meat scraps, butter, cooking oils, and many other foods deposit grease and solids that can build up in pipes eventually creating blockages
  • The fats, oils and grease harden when they go down the drain and clog pipes.
  • Let melted oils used for cooking solidify in a container before placing them in the garbage.
tree roots

Cause: Roots

Information and Prevention:

  • Know where your service line is located and avoid planting trees and shrubs near it.  Roots can creep into the sewer pipe joints and eventually cause a blockage.
  • The best way to remove roots is to call a professional sewer cleaning service.

Cause: Cracked or Collapsed Pipe

broken pipeInformation and Prevention:

  • The service pipe may need to be replaced if the pipe is cracked or collapsed.
  • Changes in weather affect the ground greatly. Going from season to season, drought to wet, or even hot to cold can cause the ground to shift causing cracks and breakages in service lines.

We are responsible for our mains and taps on the main.

  • On a double service lateral wastewater line that serves two homes and that connects to a wye or multiple wyes, the City is responsible for the lateral pipe from the bottom of the last wye fitting leading to the main. The City is also responsible for the common cleanout pipe attached to the top of the top most wye fitting if installed. The responsibility of each wye is the property owners and is determined by which one they connect to the city lateral with. In the case both property owners are connected to a double wye fitting, the fitting is shared between the property owners, each property owner is responsible for their half of the fitting that allows them to connect to the city lateral.
  • On the single service lateral line the City is responsible for the main and tap only. The City is responsible for the common cleanout pipe if there is one installed. The property owner is responsible for the connection of the wye to the property line. If the single service line extends into and/or across the street, the City is responsible for the line under the street extending from the main to the edge of pavement or front of curb at the customer property. The responsibility of the wye is the property owners and is determined by which one they connect to the city lateral with. When the City responds to a stoppage, and upon arrival the line(s) is/are not backed up, the City will only do a preliminary investigation and will not unclog, clear or jet the line.
  • City crews will not respond to clear stoppages after contractors have accepted responsibility for clearing the owner’s stoppages. If a contractor clears a stoppage and claims it is the City’s responsibility, the City requires the contractor or property owner, to provide video evidence showing the stoppage and/or to film the line with a city employee there to witness it.
  • To minimize damage and negative health effects, the property owner should arrange for a clean up of the property as soon as possible. There are qualified businesses that specialize in this type of clean up.
  • The City will not perform any work on private property. If the City crew excavates any private lateral line within a public utility easement and the problem is determined to be the property owner’s responsibility, the property owner must have a licensed plumber present to repair the line.
  • The City will not film any property owner’s lateral line.
  • The City will not locate the building sewer line/private service line and its connection to the lateral/main sewer line. This is the responsibility of the property owner.
  • The City does not acknowledge any means of service line problem area locating, except for radio frequency detection systems and physical exposure.

single service without wyesingle service with wyeDual Service Without a Common CleanoutDual Service With a Common Cleanout

Easements

A public utility easement does not mean that the City is responsible for repairing any problem that exists in this area.  An easement is put in place to allow the City and other utilities access to an area without permission from the public.