Water Leaks

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If you have a water leak, let us be your first responder!
Call us!
M-F 8 a.m. to 5 p.m. @ 512-990-6400
After 5 p.m., Weekends and Holidays @ 512-990-6700

 

  • Initially call the City when you have a water leak,  so we can investigate who’s responsibility it is.
  •  Check your meter. This may help show what side the leak is on.
  • Water leaks occurring AFTER the water meter are customer responsibility.
  • Most services after the meter have a customer valve so you can turn your service off without disturbing the city side.

Common Reasons For Water Leaks

exposureCause: Exposure

Information and Prevention:
Water lines are extremely sensitive to hot and cold climatic changes.  Exposed lines will deteriorate when exposed to high UV rays in the summer and will freeze and break when exposed to freezing temperatures in the winter.

tree rootsCause: Roots

Information and Prevention:
Know where your service line is located and avoid planting trees and shrubs near it.  Roots can creep around the water pipe and eventually cause it to shift and break

Cause : Cracked or Collapsed Pipe

cracked pipeInformation and Prevention:
The service pipe may need to be replaced if the pipe is cracked or separated.
Changes in weather affect the ground greatly. Going from season to season, drought to wet, or even hot to cold can cause the ground to shift causing cracks and breakages in service lines.

Leak Detection

Step 1. Turn all water using appliances off so that no water is being used. This means turning off all water inside and outside the house including showers, sinks, washing machines and any appliance that uses water If you have an irrigation system, turn off the controller and manually shut off the valves that isolate the irrigation system.

Step 2. Take the lid of the meter box and lift the protective cover on the meter. (Watch for bees, snakes, spiders and other harmful critters)

Step 3. Watch the meter. Your meter will have a black plastic covering that protects the reader element. Lift the cover and it will display a digital readout. There are several sensors in your meter, but the two you want to look at are:

Leak indicator

Displays a possible leak

leak icon

Rate of Flow

Average flow rate is displayed every six seconds on the display.

Observe your meter reading.  If your meter indicates there is a leak, the rate of flow should indicate how much water is leaking per minute.

Step 4. Locate the customer shut of valve between the meter and your home.

Step 5. Turn off the valve.

Step 6. Turn on a faucet to test. If water still flows from the faucet after it is shut off, the customer valve may not be working.  If no water comes out of faucet return to meter.

Step 7. Check to see the rate of flow.  If it is still showing more than 0.0, the leak is between the meter and customer valve.  If it is at 0.0 the leak is between the customer valve and possibly somewhere in the home.

system lids

1. Meter Box (includes Meters and City Shut-Off Valves)

2. Customer’s Private Shut-Off Valve

3. Customer’s Pressure Reducing Valve

4. Customer’s Irrigation Valve

5. Customer’s Irrigation Backflow Preventer

parts of system

Water Leak Policy

The City of Pflugerville Line Maintenance Department is responsible for the water distribution system, from our mains to your meter.

  • For your water to be turned on due to late payment, an official printed receipt must be obtained from the City Utility Billing department and shown to the employee performing the procedure. Any property owner that attempts to turn on their water service without a city of Pflugerville employee present to perform the procedure may be prosecuted with the intent of "Theft of Service."
  • Property owner responsibility extends from the meter to the home, including but not limited to (Irrigation systems, service water lines, subsidiary water lines, etc.)
  • City responsibility extends from our mains to the meter, including the meter itself.
  • All water leaks are considered to be property owner responsibility when the leak is occurring after the meter.
  • All water leaks are considered to be city responsibility when the leak is occurring before the meter.
  • We do not locate property water lines, including but not limited to irrigation systems, subsidiary water lines, etc.

typical water service